Refunds + Returns
What is your return/exchange policy?
We have a 7-day return policy, which means you have 7 days after your order tracking says "delivered" to start a return request. We do not offer exchanges at this time due to our fast-selling limited stock, however, you are welcome to use your store credit/refund to make a separate purchase of item you would like if it is available. Due to COVID-19, we are only offering returns with a full refund to the original method of payment for items that are damaged/defective upon arrival. Items returned for other reasons may be accepted, but you will most likely be issued a store credit equal to the price you paid for the item(s). Your order must be in the exact condition that you received it, unworn, with tags, and in original packaging. The customer assumes shipping cost of the return.
How do I start a return request?
To start a return request, please use our contact form found in the menu at the bottom of this page. Please include your order number, name of item(s) you'd like to return, as well as the reason for requesting a return. If your item is damaged/defective, include pictures of the defects, if possible. If your return is accepted, we’ll send you a return address and instructions. Items sent back to us without first requesting a return will not be accepted.
Lost or stolen packages
Once an order is shipped, it is in the hands of the package carrier. In the event that your package is missing, please contact the carrier with your tracking number so that they can further assist you. Refunds or replacement packages will not be granted for any lost or stolen packages.
Return to sender packages
Customers will be responsible for paying to re-ship any packages that are received back at our facility as a return to sender. Customers will be contacted if this is the case with further instructions on how to proceed. Please double check your address/information at checkout to ensure your package is delivered to the correct address.